Who Sees What: Permission Sets

Who Sees What: Permission Sets

Who Sees What: Permission Sets

In Salesforce, permissions and access settings specify what users can do within an organization. Another in the Who Sees What series, this video shows you how permission sets can extend a user's access and permissions, and how to create and assign permission sets.

By Vocalcom

Does Your Virtual Call Center Go Beyond the Basic Phone Call?

For years, we’ve heard the main claim to fame for implementing a virtual call center: All you need is a person and a phone. While this is true, businesses looking to provide an enhanced and personalized customer service experience that goes beyond the basic or run-of-the-mill must be empowered with today’s more sophisticated technology on the market. This can be...
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