Who Sees What: Permission Sets

Who Sees What: Permission Sets

Who Sees What: Permission Sets

In Salesforce, permissions and access settings specify what users can do within an organization. Another in the Who Sees What series, this video shows you how permission sets can extend a user's access and permissions, and how to create and assign permission sets.

By Vocalcom

Utilizing Common Smartphone Features to Inform Contact Center Clients

In running a contact center, it is important to realize how customers most frequently utilize their time. By knowing how the customer lives, the organization can more effectively reach out and connect to the customers that they serve. One interaction that cannot be ignored is using the “contact center” that the customer has at their immediate disposal—their smartphone. In an...
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