Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

This fifth video in the "Who Sees What" series describes how to open up access to records, if you have set the default sharing settings to anything more restrictive than Public Read/Write. You can use the Role Hierarchy to open access back up, giving users visibility to the records of users below them in the hierarchy. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

The Three I's of Predictive Dialing Technology

By now, contact center managers have no doubt heard about the benefits of predictive dialer technology. For those who are still in the dark, let’s take a look at some of the most common benefits of the offering, as well as take an appreciative look at the next step in such technology: the hosted predictive dialer. Increase Call Volume Automatically...
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