Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

Who Sees What: Record Access Via Roles

This fifth video in the "Who Sees What" series describes how to open up access to records, if you have set the default sharing settings to anything more restrictive than Public Read/Write. You can use the Role Hierarchy to open access back up, giving users visibility to the records of users below them in the hierarchy. Please view the entire series to get a complete picture of visibility and access.

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Saving Money with Hermes Cloud

Everyone is talking about the cloud and what it can do for businesses that need to stay connected and remain active and engaged. It’s hard to imagine an industry that can benefit more from the cloud than contact centers. We know you’re always striving to improve your call center – whether it’s strengthening your service strategy, honing your first call...
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