Who Sees What: Record Access Via Sharing Rules

Who Sees What: Record Access Via Sharing Rules

Who Sees What: Record Access Via Sharing Rules

This video in the "Who Sees What" series describes how to open up access to records, if you have set the default sharing settings to anything more restrictive than Public Read/Write. You can use Sharing Rules to extend access to users in roles, public groups, or territories. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

Battle of the Cloud Contact Center

As contact centers increasingly rise to the cloud, a move for your business may feel inevitable. Before you make the jump, though, there is an important choice to make: Do you want your cloud contact center to be public, private or hybrid? While each option allows those in your company to enjoy simultaneous access to your most vital and useful...
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