Who Sees What: Record Access Via Sharing Rules

Who Sees What: Record Access Via Sharing Rules

Who Sees What: Record Access Via Sharing Rules

This video in the "Who Sees What" series describes how to open up access to records, if you have set the default sharing settings to anything more restrictive than Public Read/Write. You can use Sharing Rules to extend access to users in roles, public groups, or territories. Please view the entire series to get a complete picture of visibility and access.

By Vocalcom

7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
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