Who Sees What: Record Types

Who Sees What: Record Types

Who Sees What: Record Types

This video in the "Who Sees What" series explains how to organize and gather data for the same object, in different ways, using record types. In our example we'll create a record type for Internal cases, and one for External cases, but you could use record types for different types of opportunities, solutions, or any other standard or custom salesforce object. Please share and leave a comment!

By Vocalcom

What Call Center Managers Can Learn from QSR Customer Spending

Everyone likes good service, but for quick-serve restaurants (QSRs), quality service is core to their business model. According to the Empathica Quick Serve Restaurant Benchmark Survey, highly satisfied customers not only return to QSRs often, but they are four times more likely to recommend their favorite restaurant to family, friends or colleagues. Needless to say, it’s critical that QSRs do...
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