Why Focus on the BT Agenda?

Why Focus on the BT Agenda?

Why Focus on the BT Agenda?

Sharyn Leaver discusses Forrester's focus on the BT agenda and the top priorities for business leaders during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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