Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Why Old Style Security Controls Don't Work for Mobile

Forrester's Tyler Shields discusses the dangers of applying old security measures to new mobile technologies at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
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