Why We Build It

Why We Build It

Why We Build It

The world is changing. People are working differently. Organizations are doing more. The Microsoft Cloud is built for business, and we value yours. microsoft.com/dynamics

By Vocalcom

Top 3 Best Practices for Effective Call Quality Monitoring

Contact center agents bear the great responsibility of managing customer service issues on a steady basis. One of the best ways for contact center managers to ensure that agents are providing the best service possible is to monitor the quality of their interactions with customers, yet some contact centers do not take a thorough approach for determining best practices. So...
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