Why We Build It

Why We Build It

Why We Build It

The world is changing. People are working differently. Organizations are doing more. The Microsoft Cloud is built for business, and we value yours. microsoft.com/dynamics

By Vocalcom

7 Drivers of Employee Engagement in the Contact Center

As many brands have taken note, customer service success is directly linked to employee engagement. Numerous studies have demonstrated the importance of keeping employees motivated and empowering them to display their strengths at work. Indeed, when employees do not feel engaged, the results may be costly to the company. A Gallup poll found that engagement levels drop to just 2%...
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