Why We Built It

Why We Built It

Why We Built It

The world is changing. People are working differently. Organizations are doing more. The Microsoft Cloud is built for business, and we value yours. microsoft.com/dynamics

By Vocalcom

Don't Underestimate the Power of Online Service for Older Customers

The telephone still stands as the preferred method of communication for older consumers; however, the right call center software solution can be the key needed to bringing more of these traditional individuals over into the online realm. Confusion and usability are often cited as top reasons for older customers staying away from online service, but a recent study by Forrester...
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