Williams Scotsman's Premier Success Story

Williams Scotsman's Premier Success Story

Williams Scotsman's Premier Success Story

"The online training available with Premier+ Success brings our sales and service agents up to speed on Salesforce much faster," says Karen Reffitt, Director of CRM for Williams Scotsman. "With the online training in Premier+ Success, we've achieved 95% user adoption." Learn how Williams Scotsman accelerated Salesforce training and achieved 95% user adoption. http://www.salesforce.com/services-training/customer-support/customers/williamsscotsman.jsp

By Vocalcom

Top 4 Benefits of IVR Systems for Customer Service

Automation is quickly becoming the rule for delivering faster and richer customer experiences. Giving customers self-service options is key to empowering them and winning their long-term loyalty. One of the most sophisticated tools for great automated service is IVR, or interactive voice response. IVR systems are telephony menu systems that use either speech-recognition or touch-tone technology to enable the identification,...
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