Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Martin Lau, President of Tencent and Terry Myerson, CVP at Microsoft discuss the partnership between their two companies, including Tencent’s plans to make free version upgrades of Windows 10 available to as many Chinese consumers as possible, as soon as possible.

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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