Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Windows 10 and Tencent: Doing great things together

Martin Lau, President of Tencent and Terry Myerson, CVP at Microsoft discuss the partnership between their two companies, including Tencent’s plans to make free version upgrades of Windows 10 available to as many Chinese consumers as possible, as soon as possible.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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