Windows 10 Highlights Reel

Windows 10 Highlights Reel

Windows 10 Highlights Reel

A compilation of the new and exciting experiences that have been revealed since the announcement of Windows 10 in September 2014.

By Vocalcom

Is Employee Engagement the Key to Customer Service Success?

Contact center managers have many factors to assess when measuring success. The omnichannel approach has expanded the horizons of customer service, making efficiency and quality more feasible than ever yet analytics more complex to handle. And at the front lines of customer service are agents who are given the task of striking a balance between delivering excellent service adhering to...
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