Windows & The Internet of Things

Windows & The Internet of Things

Windows & The Internet of Things

Windows is no stranger to the Internet of Things. We’ve been powering IoT devices for over 20 years, from simple things like ATMs to complex things like NASDAQ and robotic manufacturing.

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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