Windows Outtake: Twitter Musings

Windows Outtake: Twitter Musings

Windows Outtake: Twitter Musings

To Scott Hammel, storm chasing is much more than fun and games. He tips off weather reporters, who can post his photos that same minute, keeping people safe from unpredictable storms.

By Vocalcom

Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
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