Women in Small Business: A Conversation with the SBA

Women in Small Business: A Conversation with the SBA

Women in Small Business: A Conversation with the SBA

Over the last twenty years, women-owned businesses have increased in number by 68%, compared to the national average of 47%. (Source: http://goo.gl/eFODPt) The Google Small Business Community recognizes the critical role that women play in our nation’s economic prosperity.  Celebrate National Women’s History Month with us on March 19th at 4 PM ET/ 1 PM PT for a live Hangout on Air with Erin Andrew, Assistant Administrator from the Office of Women’s Business Ownership in the Small Business Administration (SBA). RSVP and submit your questions for the Administrator from now up until the day of the Hangout. *Note: This is a live event.*

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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