Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

More than ever before, companies are seeing their customers engage via their mobile apps than with their desktop web apps. This is forcing companies to re-think the way they service and support mobile users; ushering in a new era of mobile support. Join us to learn how Service Cloud empowers companies to deliver mobile support with new mobile solutions, including Salesforce SOS, Communities, Knowledge, and Cases.

By Vocalcom

Inspire Valuable Customer Interactions with the Right Predictive Dialer

For many years, the general idea that prevailed in customer service and other industries was quantity over quality. The assumption was that as long as an interaction was taking place, then forward movement was being established. Of course now, any skilled business manager knows this to be false; it’s not about how many interactions take place, but the actual quality...
View Full Article