Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

More than ever before, companies are seeing their customers engage via their mobile apps than with their desktop web apps. This is forcing companies to re-think the way they service and support mobile users; ushering in a new era of mobile support. Join us to learn how Service Cloud empowers companies to deliver mobile support with new mobile solutions, including Salesforce SOS, Communities, Knowledge, and Cases.

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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