Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

More than ever before, companies are seeing their customers engage via their mobile apps than with their desktop web apps. This is forcing companies to re-think the way they service and support mobile users; ushering in a new era of mobile support. Join us to learn how Service Cloud empowers companies to deliver mobile support with new mobile solutions, including Salesforce SOS, Communities, Knowledge, and Cases.

By Vocalcom

Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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