Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

Your Customers Want Support in Mobile Apps: Deliver It

More than ever before, companies are seeing their customers engage via their mobile apps than with their desktop web apps. This is forcing companies to re-think the way they service and support mobile users; ushering in a new era of mobile support. Join us to learn how Service Cloud empowers companies to deliver mobile support with new mobile solutions, including Salesforce SOS, Communities, Knowledge, and Cases.

By Vocalcom

6 Key Words for Driving Social Media Engagement

Social media platforms continue to play a key role in customer engagement and, further, the reputation and success of brands that adopt them. From searching for product information in-store on smartphones to tweeting service requests, customers are not only showing an increased demand for engagement on these channels but inciting brands to change the way they use them to meet...
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