YouthSpark Challenge for Change 2015

YouthSpark Challenge for Change 2015

YouthSpark Challenge for Change 2015

Last year, five young people got the chance of a lifetime to make their world-changing ideas into a reality. Now it’s your turn. Have an idea for solving a social problem in your community? Enter the YouthSpark Challenge for Change by March 25th and you could win big. Learn more and enter at http://www.microsoft.com/youthsparkchallenge

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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