YouthSpark Challenge for Change: The Adventure of a Lifetime

YouthSpark Challenge for Change: The Adventure of a Lifetime

YouthSpark Challenge for Change: The Adventure of a Lifetime

An inspiring journey to the Amazon jungle with the winners of Microsoft’s YouthSpark Challenge for Change. Learn more at: http://www.microsoft.com/en-us/news/stories/people/challenge-for-change.html

By Vocalcom

Cracking Down on Customer Churn

Customer retention is unquestionably a huge concern and one that should be under constant evaluation and scrutiny. For the call center manager, driving customer retention not only means boosting profit, but dodging the costly bullet of losing a customer to a competitor (as many veterans in the space know from experience, it’s cheaper to keep a client than to cultivate...
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