"Excellent contact center software with wonderful features." Shaun Underwood, Director of Customer Services at Flow Energy
Vocalcom provides a cloud-based virtual contact center software solution that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver a personalized customer service experience, regardless of the channel.It offers enhanced caller ID, skills based and data-driven routing, Visual IVR, intelligent multichannel queuing, live chat, real-time customer feedback survey, PCI-compliant credit card processing, comprehensive analytics, on-demand call back (to replace hold times), a modern dialer and a wide variety of both agent and supervisor functions. No contracts or infrastructure costs. You pay as you go and scale easily.
What makes Vocalcom cloud-based contact center software stand out is that in addition to a broad set of innovative functionality, it gives you flexibility and boundless customization. Vocalcom makes it possible without hardware, or coding.
The Vocalcom solution is so easy to configure and use, your contact center can be up and running in hours with a contact center platform tailored to meet your needs — no matter what size your company. Simply fill out the form for a Free demo of the world's most popular contact center software.