5
Global rating
(5/5)
Ease-of-use
5 /5
Functionality
5 /5
Performance
5 /5
Customer Support
5 /5
Native Call center software for Salesforce

With Vocalcom Salesforce Edition, we've been able to increase agent productivity by 132%.

Great product, makes agent experience quick and simple - It's all in one place! Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. Due to the obvious financial benefits, flexibility, and the fact that regular upgrades and ongoing innovation are available without any additional burden on internal IT resources, we are better able to focus on reducing customer effort, which is what boosts acquisition and loyalty. Vocalcom have allowed us to automate a large part of our sales process, including predictive outbound dialing, lead prioritisation, and “smart” dialing that followed the Salesforce workflow rules. We've seen immediate ROI.

Native Call center software for Salesforce
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