Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Cloud Contact Center Software. Vocalcom continued to reign as Contact Center Software leader for the 4th quarter in a row, while LiveChat overtook previous leaders Zendesk and Desk.com to come in at number one in Customer Service for the first time since the ranking lauched in April 2015. The top CRM for Q1 2016 is Insightly.
GetApp a Gartner company that specializes in matching organizations with the right Cloud service, released their quarterly ranking of the top Cloud Customer Success Platform. The ranking is based on five unique data points including user reviews, integrations, mobile app availability, security, and media presence. Each data point is scored out of 20 for a total possible score out of 100.
LiveChat scored highly for reviews in the Customer Service category with a perfect 20, while Kayako came out on top in security in the same category. Salesforce took the high scores in CRM for media presence and integrations, while Vocalcom Cloud Contact Center won over the cloud contact center software solutions crowd with their high scoring reviews and security.
We are extremely pleased that Vocalcom Cloud Customer Success Platform has been ranked #1 in the list of the Top 25 Contact Center Software Solutions by GetApp, said Anthony Dinis, Vocalcom CEO.
Being ranked #1 in the cloud contact center software category underscores our commitment to orchestrate seamless omnichannel customer journeys, and build lasting relationships.
Customer Success software vendors in areas such as CRM, customer service, and contact center really need to up their game to be able to keep up with the industry’s heavy hitters. After four quarters of rankings, it’s obvious that mobile app availability, robust integrations, and application security are essential for any vendor wanting to compete with the leaders in these categories and deliver a solution aimed at a user’s needs, says Suzie Blaszkiewicz, researcher and project manager for GetApp.
For more information, check out the entire Q1 2016 GetRank of top CRM , Customer Service, and Contact Center Software Solutions, with industry analysis and expert contributions on trends in the industry.
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