CSL Mauritius is aiming to become a leader in the BPO Services

CSL Mauritius is aiming to become a leader in the BPO Services

logo-cslCSL chooses Hermes.Net

CSL outsources a large part of Customer Relation Operations in Africa and France (insourced operations and outsourced). CSL with this big ambition has to rely on a Solid Technology Partner with a Reliable Solution,
The choice of Hermes.Net is based mainly on these criteria:
• Multi Campaign
• Multimedia Blending: Inbound, Predictive Dialer, Email Campaigns, SMS, Chat, …
• Unified Agent Workspace
• Easy to Administrate & Go Live
• Powerful Web Scripter
• flexibility,
• “Best Time to Call Engine based” on a powerful & smart predictive dialer
• Web Based Solution
• Full integration with existing Environment of Mauritius Telecom
• High Availability Platform (virtualization)
• SLA 24/7

One month was enough to deploy the solution and assure complete & smooth migration from existing platform to HERMES.NET!

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