Vocalcom Salesforce Edition Honored for Helping Clients Improve the Customer Experience
PARIS, July 27, 2017 — Vocalcom ®, the leading cloud contact center and sales acceleration platform, announced today that TMC, a global, integrated media company, has named Vocalcom Salesforce Edition as a recipient of a 2017 CRM Excellence Award, presented by CUSTOMER magazine. One unique environment to manage interactions, sales and drive Customer Experience.
We have helped for businesses of all sizes, streamline, automate and optimize their sales processes and take customer experience to new levels in an overwhelmingly digital world. By putting a effortless omnichannel customer experiences at the heart of what we do, we have create the most powerful platform to orchestrate seamless omnichannel customer journeys, win more customers and build lasting relationship. Vocalcom platform is not only enjoyable for service teams; it is a highly effective sales acceleration platform too.
“We believe that great customer engagement drives great business outcomes, and we’re proud to be providing sales and service professionals with the best tools to keep existing customers happy and attract new ones,” commented Anthony Dinis, founder of Vocalcom. “It provides full visibility and valuable context in the customer journey across all channels, to help companies engage their customers while delivering transformative business results. Management couldn’t be simpler.”
“The 18th Annual CRM Excellence Award honors Vocalcom for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Vocalcom has demonstrated to the editors of CUSTOMER magazine that Vocalcom for Salesforce improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2017 CRM Excellence Award winners are highlighted in the June 2017 issue of CUSTOMER magazine.
Vocalcom’s multi-award winning omnichannel cloud contact center and inside sales platform help businesses to accelerate sales and create positive customer experiences – each time. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers and turn each customer interaction into a positive business outcome. Spanning 100+ countries and five continents, more than 3,800 companies trust Vocalcom to win more customers and build lasting relationships. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences each year.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.