Vocalcom, a leading global provider of inside sales and cloud contact center technology that helps businesses to drive a more effective sales team, and create effortless omnichannel customer experiences and journeys, has been named a finalist in three categories of the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze winner in the program.
The awards are presented by the Stevie Awards, which organizes seven of the world’s leading business awards shows including the prestigious International Business Awards and the Stevie Awards for Great Employers.
Vocalcom was shortlisted in the ‘Contact Center Solution – New Version’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’ categories. The final results will be announced during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10 percent from 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in categories for customer service, contact center, sales and business development achievements, and those to recognize new products, services and solution providers.
Working closely with key customers, Vocalcom creates solutions that are helping to bridge the gap between marketing, sales and services.
We have helped take customer service and engagement to new levels in an overwhelmingly digital world. By putting a effortless customer experience at the heart of what we do, we have create the #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. Vocalcom platform is not only enjoyable for service teams; it is a highly effective sales tool too.
The nomination closely follows several other victories for Vocalcom including Customer Experience Innovation Award and Contact Center Technology Award, and further validates the company’s position as a leader in the cloud omnichannel customer interactions industry.
“We are joining some impressive names in the Stevie Awards’ finalist list,” commented Anthony Dinis, founder of Vocalcom. “ We believe that great customer engagement drives great business outcomes. With a strong track record of innovation and a never-ending desire to be first, Vocalcom powers more than 1 billion of the world’s best customer experiences each year. It’s an honor to share the stage with so many ambitious companies dedicated to the advancement of business and cloud technology and we look forward to hearing what the judges have to say next month.”
“This year’s first-round judges were treated to many inspiring stories of sales, customer service and business development success around the world,” said Michael Gallagher, president and founder of the Stevie Awards. “The final judges will have a tough task to determine the Gold, Silver and Bronze Stevie placements from among the finalists. We look forward to announcing the results at the awards gala in Las Vegas next month.”
For more about the Stevie Awards for Sales & Customer Service, visit the Stevie Awards website