Vocalcom a global provider of software and cloud services for omnichannel customer experience, cloud contact center and inside sales platform, has been positioned as a Visionary in the Gartner 2016 Magic Quadrant for Contact Center as a Service, Western Europe. Vocalcom is the only one company to also be named a Niche Player in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
“For more than 20 years, we’ve helped companies of all sizes deliver an outstanding customer experience while improving performance and reducing operating costs,” said Anthony DINIS, Vocalcom founder. “And since 2010, we’ve provided our customers with cloud contact center deployment options – in addition to our industry-leading premises solution. And as the vendor positioned for its vision for cloud customer engagement solutions, we also offer contact centers the kind of future innovation required to make superior service a key competitive differentiator. Our omnichannel customer interaction and inside sales platform helps businesses deliver personalized customer relationships, drive more effective sales and service teams and integrate communication channels with CRM data. We are delighted that our technology has been recognized to simplify omnichannel customer interaction in a way that is secure, differentiated and cost-effective”
According to the report, Gartner describes Magic Quadrant Leaders as follows: “Given that the CCaaS market in North America is still maturing, Leaders can best be described as suppliers with a strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”
In 2010 Vocalcom introduced its on-premises omnichannel customer engagement software suite to deliver omnichannel applications, minus the cost and complexity introduced by multipoint products.
In 2011 the company offered Contact Center as a Service (CCaaS), its first single-tenant cloud solution for contact centers wanting a highly secure, customizable solution.
In 2013, Vocalcom made available its multitenant cloud solution designed for maximum security and elasticity, along with fast deployment and instant access to upgrades.
“Today we have on-premises, cloud and hybrid solutions to meet virtually any business requirement imaginable,” Anthony said. “While our first commitment is to giving customers maximum choice, we see the cloud as a powerful way to improve the customer experience. As a result, we’ve bet big on it and are excited to offer visionary capabilities in the coming year that we believe will enable contact centers to deliver unprecedented levels of personalization to help their business leap-frog the competition.”
The Western Europe Gartner Magic Quadrant for Contact Center as a Service, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
For more information about the Vocalcom Cloud solutions, visit www.vocalcom.com
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Vocalcom builds software for better customer relationships. For over 20 years, we have put the customer at the center of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to making omnichannel customer interactions management simple, it comes with boundless customization.. Our award-winning cloud contact center and conversational commerce platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR