GetApp, a Gartner company that specializes in matching organizations with the right business applications, released their quarterly ranking of the top 25 Call Center Software cloud-based apps, GetRank. Vocalcom took 1st place in GetRank for the third consecutive quarter in the Call Center Software category with a total score of 82, due to our commitment to deliver world-class cloud technology with a focus on reliability, security, compliance and scalability.
giving businesses the ability to instantly connect people to prospects and customers, regardless of the channel.
Each app is scored using five criteria, each worth 20 points, for a total possible score of 100: User Reviews, Integrations, Mobile Apps, Media Presence, and Security. Each GetRank app’s score is completely independent of existing relationships GetApp may have with app vendors.
Among the highlighted categories within the report, Vocalcom led in system security, due in part to its unique cloud call center architecture hosted on Amazon Web Services (AWS), the worldwide leader for cloud infrastructure per Gartner’s latest 2015 IaaS Magic Quadrant Report.
This acknowledgement comes timely with Vocalcom’s recent launch announcement of Click2Start, the cloud customer communications platform for small businesses that allows SMBs to keep existing customers happy, attract new ones and grow their business, while simultaneously improving customer interactions and reducing costs.“Call Center software is only starting to break the surface when it comes to cloud-based options, but there’s already a handful of applications setting the standard. With our Call Center ranking, we’re trying to show that the leaders have factors that are increasingly important to businesses when choosing cloud-based software,” says GetApp CEO and co-founder Christophe Primault.
Unlike other call center software solutions, Vocalcom requires no phones, hardware, coding or downloads—all that is needed is a computer and an Internet connection. Vocalcom’s momentum is fueled by a wholesale shift from on-premise applications to the cloud and a resurgence in customer-centric call centers—the result of rising consumer expectations for immediate service.“Taking first place in GetRank Q3 for cloud-based call centers is a great achievement for all of us at Vocalcom. We wouldn’t be where we are without the work that has gone into making our technology intuitive, secure and natively integrated with all major CRMs,” said Anthony Dinis, Vocalcom CEO. “We’d like to thank the customers who reviewed our software and helped us rank #1 for best call center software app to whom we owe everyting.”Our global customer communications platform integrates with all the leading CRM packages including Salesforce, Desk.com, and Zendesk and many others, to deliver the real-time customer information agents need to improve customer interactions—removing the separation between communication channels and CRM for more satisfaction, better engagement, and a faster resolution for your customers. So, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time.
A full browser-based user interface provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents. Agents can leverage a single application, with rich context, profiles, cross channel history and insight that guides them through resolution. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty.
About Vocalcom
Vocalcom is a global provider of cloud technology which helps businesses win more customers, deliver faster, smarter service, and thrive. Loved by 550,000+ users for its innovative design and useful features, Vocalcom powers 3,600+ companies worldwide such as McDonald’s, Disney, and ITV, who are using Vocalcom cloud customer contact technology to improve sales performance, and offer fast, helpful customer service across every channel.
