Vocalcom, a leading global provider of cloud technology that makes easy omni-channel customer interactions management, announced today that TMC, a global, integrated media company, has named Vocalcom platform a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine.
This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Vocalcom omni-channel contact center solution addresses a contact center’s most critical business objectives – from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty. Vocalcom provides a unique and broad set of capabilities from true omni-channel interactions, innovative quality management, powerful analytics that monitor and improve the customer journey, and a pre-built CRM integration tool that allows contact center managers to configure and tailor the agent and customer experience, without requiring professional services.
“Congratulations to Vocalcom for being awarded a 2016 CUSTOMER Contact Center Technology Award. Vocalcom platform has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize the company’s achievement.”
“Contact Centers play a crucial role in how organizations attract and retain customers. They are increasingly evolving due to all of the new technologies available today that provide them with much more flexibility and functionality than ever before,” said Anthony Dinis, Founder of Vocalcom. “Our technology has made it easier for companies to deliver true omnichannel customer service, greatly improving the customer experience. We are honored to be recognized for our work by TMC. Their recognition of our contact center solution validates the top line communications link it provides our enterprise customers and how it enables them to easily engage their customers to grow business and increase loyalty.”
Vocalcom is a multi-tenant intelligent communications platform, that harnesses the power of your CRM for more successful conversations. Scalable, flexible and robust, it integrates seamlessly with Salesforce, Dynamics, Zendesk, Desk, SAP, Slack and its intuitive interface makes it easy to use – with minimal training.
Furthermore, Vocalcom provides industry-leading contact center solutions like omni-channel contact routing, self-service visual IVR, universal text messaging, personalized video on-the-fly, automated outbound dialing and screen pops. The technology integrates natively within Salesforce and taps into the data rich information companies need. It helps companies take the data they collect about customers and apply it to every conversation they have with them, regardless of the channel. CRM updates are instantaneous and companies can operate globally on a network with proven 99.98% platform availability.
Results of the 2016 CUSTOMER Contact Center Technology Award have been published in CUSTOMER Magazine.
Vocalcom builds software for better customer relationships. For over 20 years, we have put the customer at the center of all we do, and we passionately believe that great customer experiences drive great business outcomes. What makes Vocalcom customer contact technology stand out is that in addition to making omnichannel customer interactions management simple, it comes with boundless customization.. Our award-winning cloud contact center and conversational commerce platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. It provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers while delivering transformative business results. Vocalcom is trusted by more than 3,700 customers to orchestrate over 10 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 47 countries and five continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit tmcnet.com.