Vocalcom's proven predictive dialer algorithm start dialing on multiple simultaneous lines to maximize productivity, passing them the next call the moment they are ready.
Vocalcom's speed of delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry.
Answering Machine Screening
Reach more contacts with automated messaging options for answering machines. Leave automatically a custom voice message on answering machines and route inbound return phone calls to the same agents.
Time Zone & Do Not Call List
Auto-time zone adjustments allowed call time frame and based on the area code of the number you are dialing, to auto-adjust the time frame. better yet, 100% Do-Not-Call list Protection.
Call-back and Appointment Setting
Agents can schedule agent-specific or general call-backs or manage appointment setting. For general call-backs, our exclusive call engine automatically choose the best time to call back to increase your contact rate.
Robust Collaborative Dashboard
Agents can communicate with ease using instant messaging and our built-in chat feature.
Digital Call Recording
Improve performances and the quality by monitoring and evaluating agent interactions.
Phone tool capable of quickly delivering thousands of individually customized phone messages. You can also let Customers respond or be transfered to a live agent
Award-Winning Agent Desktop
Single Sign-on - Custom Call Scripting - Simply Powerful - Agents & supervisors love the simplicity and advanced features - Manage calls, email, Tweet, SMS, fax & chat interactions through a single interface.
CTI Screen Pops
Push customer information to the agent desktop for reduced call handle times.
Seamless CRM Integrations
Works with Salesforce, Microsoft Dynamics, other third-party CRM systems are supported through a simple and powerful API.
List & Campaign Management
Load, filter, and assign lists and campaigns in advance so that new programs or lists can begin dialing automatically, without supervisor intervention.
Real-time Performance Reporting
Advanced reporting and easy-to-use administration interface lets you manage and track your campaigns. Monitor your KPIs and valuable metrics in real time from anywhere.
Instant Changes - Be nimble, make changes instantly online without IT. Agents, Supervisors & Administrators love the simplicity and advanced features.
Agent Occupancy Rate
Our predictive dialer software automatically filters out answering machines, busy signals, disconnected calls, and fax machines - connect your agents only to live answers.
Level 1 payment solutions to protect against credit card fraud.
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