Resources Library

  • Top 15 Customer Service Trends for 2014

    A Forrester Report by Principal Analyst Kate Leggett. Learn the top 15 customer service trends that you must to take into account to deliver customer service excellence in 2014 and beyond. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • ACF

    Call Center Software Solutions of  ACF
    Australian Credit and Finance is a national Mortgage Broker group based in Sydney. Heavily focused on consumer marketing and lead generation, ACF has an outbound/inbound contact centre focusing on making contact with their leads in a quick and efficient manner in what is an extremely competitive industry.
  • OneTouch Direct

    Call Center Software Solutions of  OneTouch Direct
    OneTouch Direct (OTD) specializes in expert direct marketing program development and call center solutions in both the consumer and B2B segments. They understand the value of their client’s brand; they deliver positive, quality customer interactions for a consistent brand experience.
  • Gexel Telecom

    Call Center Software Solutions of  Gexel Telecom
    Gexel Telecom’s decide to keep their focus on call center services and not developing call center applications. They required IVR with outbound blending and the ability to record calls. Vocalcom provided them with the scripting tool that replaced their in-house basic front-end application.
  • Marketlink

    Call Center Software Solutions of  Marketlink
    Marketlink is a leading provider of outsourced teleservices solutions. Founded in 1992 and headquartered in Des Moines, Iowa, Marketlink has nearly 500 employees in 7 Midwest call centers and virtual agents in several states.
  • Filiassur

    Call Center Software Solutions of  Filiassur

    Filiassur is specialized in the design and distribution of insurance products for individuals. From customers expectations, Filiassur created offers to assist its members in the most difficult situations of life. Filiassur deployed Hermes.NET on its 3 call centers, based in Bordeaux and Le Havre (France) and Tunis.

  • Mezzo

    Call Center Software Solutions of  Mezzo

    Subsidiary of the 3S group, which has a turnover of 2 billions Euros in 2011 and 8000 employees, Mezzo is a multichannel contact center, specialized in customer relationship management.