Resources Library

  • 2016 Gartner Magic Quadrant for Cloud Contact Center

    Vocalcom positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service. Gartner recently released the 2016 Magic Quadrant for Contact Center as a Service, an annual report evaluating cloud contact center solution providers based on completeness of vision and ability to execute. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • The Ultimate Experience for Mobile Customer Engagement

    Watch it in Action -  The Ultimate Experience for Mobile Customer Engagement
    Social media and mobility are radically changing how we live and communicate - Your prospects, customers, and competitors are online 24/7 through text messaging, social media, e-mail, apps, and news feeds, mobile devices provide a constant touch point with your business. The mobile customer experience you deliver has never been more strategic to your business....
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  • Customer Service Gets Social - Contact Center Solution for Salesforce

    Watch it in Action -  Customer Service Gets Social - <b>Contact Center Solution for Salesforce</b>
    Vocalcom's Contact Center for Salesforce Brings Advanced Contact Center Capabilities to Salesforce. In order to deliver a great customer experience and increase productivity, your team needs visibility to relevant data at just the right moment. Give agents a complete customer view, cross-channel service capabilities, customizable workflow tools, and collaboration...
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  • We are all about Customers Experience

    Watch it in Action -  We are all about Customers Experience
    The right technology can put your business on the path to reducing costs, improving performance, providing a better customer experience and staying prepared for the future. From the call center to web customer service, social media and beyond, Vocalcom is changing the game. Customer Experience Management is the focus and force for Vocalcom Contact Center strategies...
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