Manage social customer service at scale

A Management & Engagement Platform for Social Business. Vocalcom Social Care ensures smarter, faster and more efficient social communications

Built for Social Customer Care

People increasingly turn to social media to engage with your business. Vocalcom Social platform gives you all the tools to match ever-loftier customer expectations, with personalized service that’s faster, more efficient and more relevant.

A Powerful Platform for Social Media Engagement

  • Configure your Vocalcom social inbox with profile, message type, keyword and date filters to cut through the noise and quickly identify the messages that matter most.
  • Brand Keywords enhance your social listening efforts, reach beyond direct brand mentions and help you uncover valuable social engagement opportunities.
  • The Vocalcom social inbox brings all your messages from all your profiles—Twitter, Facebook, and Google+—into a single feed for maximum efficiency.
  • Bring all of your messages from all of your profiles into a single stream. Find opportunities to engage, join conversations and respond to customers across Twitter, and Facebook.
  • With immediate access to conversation history and contact details every time you hit reply, Vocalcom’s social CRM tools help you respond quickly and personally.
  • Engagement Report measures how well your team responds to messages and finds actionable ways to improve.
  • Uncover relevant and potential customers by searching users’ Twitter profiles for specific keywords. Apply geotargeting to narrow even further.
  • Vocalcom supports bidirectional integrations with popular platforms such as Salesforce or Zendesk to make your entire software suite more powerful.
  • The Trends Report displays the top hashtags, topics, brands and users mentioned with your profiles.
You have < 1 hour to respond on Twitter
  • Need to check with support or send a lead to sales? Vocalcom Social Care makes it easy for social, sales reps, and support teams to work together.
  • The interactive report charts relationships between hashtags and topics and surfaces trending Tweets.
  • Monitor customer issues, track hashtag and marketing campaigns or analyze feedback and brand sentiment.
  • Easily export beautifully designed, presentation-ready PDFs or download the raw CSV data.