Resources Library

  • Top 15 Customer Service Trends for 2014

    A Forrester Report by Principal Analyst Kate Leggett. Learn the top 15 customer service trends that you must to take into account to deliver customer service excellence in 2014 and beyond. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • Contact Center Software - All-in-One | Euro CRM outsourcing | 1.200 seats

    Testimonial Videos -  <b>Contact Center Software</b> - All-in-One | Euro CRM outsourcing | 1.200 seats
    Contact Center Software from Vocalcom is the leading Contact Center Software Solution, bringing the power to delight to thousands of customers worldwide. An all-in-one Multi-Channel Contact Center Software Solution. Euro CRM, the European leading provider of outstanding customer experience at every single opportunity, has been serving companies around the europe,...
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  • Call Center Solution | Le Parisien / L'équipe - Press | 80 seats

    Testimonial Videos -  Call Center Solution | Le Parisien / L'équipe - Press | 80 seats
    Vocalcom's call center software is fast, simple and affordable to deploy. Éditions Philippe Amaury (EPA), also known as Groupe EPA or the Amaury Group, is a French media group. Amaury Sport Organisation is one of the largest promoters of sports events in France. Call Center Software by Vocalcom is at the forefront of accelerating call center performance. Reduce...
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