Custom Reports Designer for Multi-Channel Contact Centers

Custom Reports Designer for Multi-Channel Contact Centers

Custom Reports Designer for Multi-Channel Contact Centers

Create your own reports, or use our prebuilt templates, save and schedule your custom reports. ● Create your own historical reports using over 120 industry standard metrics, save and schedule custom reports . ● It's easy to make ad-hoc reports on the fly using our prebuilt templates. Available in flow graphs, dashboards, and tabular reports. ● Filter data by any combination of agent, team, skill or campaign - Just drill-down to quickly get to the root cause of a problem. ● The Vocalcom's Custom Report designer allows multi-channel contact centers to analyze performance data across multiple sites. Deliver Great Customer Service, Everywhere. From your Call Center to the Web and Social Media. - Give agents complete customer view, cross-channel service capabilities and unprecedented ease of use - Unrivaled capabilities and one powerful console that lets you engage with customers the way they want. - Modernize to lower costs, while improving agent productivity, customer experience, and business agility. - Vocalcom 's solutions enable a social media conversation to happen, but also to go to private conversation.

By Vocalcom