Custom Reports Designer for Multi-Channel Contact Centers

Custom Reports Designer for Multi-Channel Contact Centers

Custom Reports Designer for Multi-Channel Contact Centers

Create your own reports, or use our prebuilt templates, save and schedule your custom reports. ● Create your own historical reports using over 120 industry standard metrics, save and schedule custom reports . ● It's easy to make ad-hoc reports on the fly using our prebuilt templates. Available in flow graphs, dashboards, and tabular reports. ● Filter data by any combination of agent, team, skill or campaign - Just drill-down to quickly get to the root cause of a problem. ● The Vocalcom's Custom Report designer allows multi-channel contact centers to analyze performance data across multiple sites. Deliver Great Customer Service, Everywhere. From your Call Center to the Web and Social Media. - Give agents complete customer view, cross-channel service capabilities and unprecedented ease of use - Unrivaled capabilities and one powerful console that lets you engage with customers the way they want. - Modernize to lower costs, while improving agent productivity, customer experience, and business agility. - Vocalcom 's solutions enable a social media conversation to happen, but also to go to private conversation.

By Vocalcom

Top Tips for Securing a Successful Web-Based Contact Center

For call center managers and executives looking to stay ahead with the latest industry trends, implementing a Web-based contact center is only the first step. After that, it’s up to them to ensure the system effectively streamlines company workflow and tailors to their individual business goals. What can you do to ensure a successful contact center? Here are three tips...
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