IVR - Interactive Voice Response Solutions

IVR - Interactive Voice Response Solutions

IVR - Interactive Voice Response Solutions

Vocalcom ‘s All-in-One Solution for Contact Centers and IVR are the same platform, and they play very nicely together. A full-service IVR solution that enables you to create an optimal end-to-end customer experience that minimizes dropped calls and maximizes revenue.
- Enhances your customer experience whilst simultaneously driving cost out of the contact center.
- With Vocalcom Studio It’s a snap to make updates to your IVR. Automatic Call back included.
- Easily connect customer data with your call center by using our out-of-the-box CRM integrations.
- Vocalcom IVR supports Automated Speech Recognition and Text-to-Speech in multiple languages.
If a customer can’t wait in queue any longer, our automatic call back asks for their phone number, and our ACD automatically calls them back. We keep their place in line until your next agent is available. You can also offer a scheduled callback within the IVR phone system. At the customer’s requested time, we will automatically route an outbound call to them via a qualified agent

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
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