Outbound Call Center Strategy & Best Time to Call

Outbound Call Center Strategy & Best Time to Call

Outbound Call Center Strategy & Best Time to Call

Increase Outbound Contact Ratios and triple productivity with predictive dialing The Vocalcom Predictive Dialer triples the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue. The must-have for companies looking to optimize their outbound contact center. Vocalcom Predictive Dialer brings world-class campaign management, predictive dialing, and unique Active Blending capabilities to your sales or marketing organization. Vocalcom's Predictive Dialer offers multiple automated dialing solutions like Predictive, Power, Preview, & Progressive Dialing, so your organization can choose the automation technology that aligns best with your sales environment and goals. Vocalcom's Predictive Dialer boosts efficiency by automating the dialing of multiple numbers per contact, tripling the amount of time your agents are productively connecting with real prospects.

By Vocalcom

Three Ways You Should Be Providing Exceptional Online Customer Service

In the efforts to help improve customer service and make interactions more enjoyable and effective for the consumer, Salesforce continues to advocate the importance of embracing social media technology and techniques, evidenced by a recently revealed infographic. Taking this a step further, let’s take a look at three ways that every company should be providing exceptional online customer service: ·        ...
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