Outbound Call Center Strategy & Best Time to Call

Outbound Call Center Strategy & Best Time to Call

Outbound Call Center Strategy & Best Time to Call

Increase Outbound Contact Ratios and triple productivity with predictive dialing The Vocalcom Predictive Dialer triples the amount of time agents are productively connecting with live prospects and having real conversations that yield greater revenue. The must-have for companies looking to optimize their outbound contact center. Vocalcom Predictive Dialer brings world-class campaign management, predictive dialing, and unique Active Blending capabilities to your sales or marketing organization. Vocalcom's Predictive Dialer offers multiple automated dialing solutions like Predictive, Power, Preview, & Progressive Dialing, so your organization can choose the automation technology that aligns best with your sales environment and goals. Vocalcom's Predictive Dialer boosts efficiency by automating the dialing of multiple numbers per contact, tripling the amount of time your agents are productively connecting with real prospects.

By Vocalcom

4 Ways to Supercharge Contact Centers with Gamification

Employee motivation plays a large role in creating customer satisfaction. In contact centers, agents play an important role in delivering a quality customer experience and therefore need tools at their disposal for staying motivated and delivering their best. With the rising trend of gamification, agents can benefit from just that. Gamification is the practice of applying game thinking and activities...
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