Real-Time Multi-Channel Contact Center Monitoring

Real-Time Multi-Channel Contact Center Monitoring

Real-Time Multi-Channel Contact Center Monitoring

Vocalcom contact center solution provides the tools you need to effectively track, monitor, and report on call center management data. All-in-one solutions for call centers contain powerful historical tools for effectively collecting and managing a wide range of relevant call center management data. Every interaction entering a contact center leaves a trail of data in its wake. Vocalcom Contact Center historical reporting tools capture and make sense of this data through reports, matrices and customizable parameters. Engineered with a unique qualitative approach to contact center data, these tools enable businesses to run a contact center with consideration for both efficiency and effectiveness. These tools allow companies to measure performance across all media channels, thus enabling the evaluation of true resource productivity and customer handling. Vocalcom's reporting tools are delivered with several pre-packaged decision support content views and can be customized to support unique business requirements. The system delivers information to all stakeholders inside or outside of the contact center through a web interface.

By Vocalcom

Dialer Technology Key for Lenders and Compliance Management

Lenders need to start better optimizing their predictive dialer platforms for improved compliance management, according to the Auriemma Consulting Group. The need for more powerful predictive dialer technology is being brought on by new legal requirements within the Dodd-Frank Act, which, according to reports, “made significant changes to federal preemption and expanded states’ lawmaking and enforcement authority.” These changes have...
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