Social Customer Service - Innovating Customer Experience Through Twitter

Social Customer Service - Innovating Customer Experience Through Twitter

Social Customer Service - Innovating Customer Experience Through Twitter

Social Customer Service : How is your company harnessing the power of social media to reach your Customers and Prospects and lower customer service costs? Take advantage of the new all-in-one Solution for Contact Centers from Vocalcom to Monitor, Engage and Support your customers in the Social Media arena. Vocalcom’s Social Customer Service solution automates monitoring twitter conversations regarding your products and services and enable a twitter conversation to happen, but also to go to one-to-one conversation - A call or to a chat conversation behind a firewall, in a secured environment. Increases sales opportunities Social Media Manager automates monitoring and processes social media conversations regarding your products, services, customers and prospects, or anything else you would like to monitor. This helps you to strengthen existing relationships, capitalize on new opportunities and reduce missed ones. Target just the right slice of the 200 million users on twitter. Reducing Customer Service Costs through Twitter Support The Social Media contextual intelligence collects social and internal information that provides a broader view of the customer and a clearer understanding of the current situation. Your customer service professionals and other knowledge workers are able to respond faster and more appropriately. 30% decrease in call volume - 20% improvement in call deflection. Find out more : Social Customer Service

By Vocalcom

5 Ways Twitter is Transforming Customer Service

Social media platforms dominate the customer service sphere these days, serving as ideal channels for real-time service. However, of all social media channels, none seems to be as conversation-centric and fast-paced as Twitter. Unlike other platforms, Twitter most closely resembles traditional chat but bears additional features which have made it so popular and effective for customer service: hashtags for optimized...
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