Social Customer Service - Innovating Customer Experience Through Twitter

Social Customer Service - Innovating Customer Experience Through Twitter

Social Customer Service - Innovating Customer Experience Through Twitter

Social Customer Service : How is your company harnessing the power of social media to reach your Customers and Prospects and lower customer service costs? Take advantage of the new all-in-one Solution for Contact Centers from Vocalcom to Monitor, Engage and Support your customers in the Social Media arena. Vocalcom’s Social Customer Service solution automates monitoring twitter conversations regarding your products and services and enable a twitter conversation to happen, but also to go to one-to-one conversation - A call or to a chat conversation behind a firewall, in a secured environment. Increases sales opportunities Social Media Manager automates monitoring and processes social media conversations regarding your products, services, customers and prospects, or anything else you would like to monitor. This helps you to strengthen existing relationships, capitalize on new opportunities and reduce missed ones. Target just the right slice of the 200 million users on twitter. Reducing Customer Service Costs through Twitter Support The Social Media contextual intelligence collects social and internal information that provides a broader view of the customer and a clearer understanding of the current situation. Your customer service professionals and other knowledge workers are able to respond faster and more appropriately. 30% decrease in call volume - 20% improvement in call deflection. Find out more : Social Customer Service

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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