Vocalcom Omni-channel Customer Engagement Center

Vocalcom Omni-channel Customer Engagement Center

Vocalcom Omni-channel Customer Engagement Center

Drive customer experience and agent effectiveness to new levels with the best-in-Class Contact Center Software Solution — Amazing for your customers, Powerful for your team.

Vocalcom Vocalcom Omni-channel Customer Engagement Center is an end-to-end mobile marketing & communication platform that integrates all communication channels on mobile, to reach the "always-connected" consumer. The Mobile combines user profiling, location targeting, personalised push notifications and deep contact center integration in your apps, to deploy a true omni-channel mobile strategy.

Vocalcom Effortless Contact Center™ is leading the next-generation of call center software — it comes with best-in-class breadth of contact center functionality — Secure and highly scalable with 99.999% service availability.

By Vocalcom

Customizing the Customer Experience Across all Channels

As you continue to diversify the ways in which your customers can interact with you, it’s important to remember that your efforts should be customized to fit not just the customer but the customer’s use of the channel, as well. For instance, someone might respond well to a flash sale announcement on Foursquare or in a personal text but not...
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