We are all about Customers Experience

We are all about Customers Experience

We are all about Customers Experience

The right technology can put your business on the path to reducing costs, improving performance, providing a better customer experience and staying prepared for the future. From the call center to web customer service, social media and beyond, Vocalcom is changing the game. Customer Experience Management is the focus and force for Vocalcom Contact Center strategies for your business. Learn how we help enterprises create competitive advantage. Other vendors offer call center software. We give you complete all-in-one business solutions. Cloud-based or on-premise… You choose.

By Vocalcom

There's Only One Way to Knock Down Lengthy Call Center Wait Times

One of the more useful aspects of the troubled roll-out from the Affordable Care Act is that its rocky start has required organizations nationwide to re-assess their existing call center solutions and determine what they need to do in order to ensure that issues are addressed as efficiently as possible.   For MNsure, Minnesota’s new health insurance exchange, calls have...
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