About Us
Get in Touch,
We’re here to help
Fields marked with * are required.
Thank you for your visit.
We’ll get you in touch with the right person very soon.

The New Face of Customer Service

Vocalcom's software is now built all over the world, by a growing group of talented, pleasing people. But we’ve held on to the spirit with which we began: Listen to customers, be genuine, and keep it simple

Easy to Use, All the While Offering Tremendous Power. This is Vocalcom.

18+ Years of
550,000+ Vocalcom
daily users
3,500+ Enterprises
across the globe
10 Billion Customer interactions
processed annually

"We should not adapt or change old school solutions to new challenges, but rethink and revolutionize it." — Anthony DINIS, Founder & CEO of Vocalcom — Our Values: Commitment to Customers, Teamwork and Trust, Ethical Behavior and Integrity, Corporate Social Responsability.

Better Service. Better Sales.

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

True Cloud. Total Flexibility.

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions, that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use.That’s what makes Vocalcom so different.

Great Features. Great Agility.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!

Real Value. Real Savings.

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.

Vocalcom was founded on the principle of 'beautifully simple' design, providing solutions that are easy for agents and customers to use. A single sign-on to orchestrate voice and digital customer interactions across social networks, websites, and mobile devices — Whether you're on your desktop or on the go, you have everything you need to be more productive, and satisfy your customers. And with 99,993% of availability, you are freed from the headaches, and ongoing expenses of running IT infrastructure for your contact center platform.

  • 2013 vocalcom
    2013 : Great just isn’t good enough. Vocalcom’s ultimate objective is to improve customer engagement by simplifying and successfully managing omnichannel interactions. We have taken mobile customer engagement to the next level, making us the leaders in the industry!
  • 2013 mobility
    2013 : The Missing Link. Launched new mobile customer service app to connect smart phone and tablet users to a live customer service without having to repeat any information and leveraging WebRTC to add comfort and trust to the whole experience.
  • 2013 westcon
    2013 : Westcon Group Dials into Contact Center Marketplace with Vocalcom. A New Distribution Agreement Empowers North American Resellers with Cost-Effective Solution to Complement Any Avaya Architecture
  • 2012 social media
    2012 : Rev $60 M, The trusted multi-channel contact center choice of over 550,000 users and 3,500+ customers. Turning live web presence, in-store touchpoint and social media into a competitive advantage
  • 2012 salesforce
    2012 : Launched full-featured, end-to-end customer contact center solution entirely built in Salesforce.com for greater sales, marketing and customer support while significantly reducing operational costs
  • 2011 pci dss
    2011 : Opened new subsidiary in the United Kingdom. Introduced first PCI-DSS Level 1 compliant contact center solution to remove card payment fraud from contact centers
  • 2011 omni channel
    2011 : Launched new omni-channel contact center solution in the cloud to provide unprecedented cross-channel service capabilities, speed response times and ease of use while improving customer experience
  • 2010 cloud call recording
    2010 : Launched new enterprise sales, service, and support organization to address the cloud contact center market. Introduced first secured cloud call recording solution
  • 2010 Amazon
    2010 : Opened new subsidiary in Dubai. Launched new Hybrid-Cloud and Cloud Solutions based on Amazon AWS leveraging the power of the cloud to deliver unparalleled flexibility, scalability and reliability that only a world-class security infrastructure can provide
  • 2009
    2009 : Customer Service Champions! Recognized as one of the world's most innovative companies for fourth consecutive year. Raising investment in R&D from the European network for innovation EUREKA.
  • 2008
    2008 : Opened new subsidiaries in USA, Canada, Italy and Morocco. Honorable Mention in Gartner Magic Quadrant
  • 2007
    2007 : Rev $30 M; Opened new subsidiary in Tunisia; acquired Infinity in Spain, a Contact Center technology provider and Natural Language adding voice recognition and customer Self-Service
  • 2005
    2005 : Acquired Asten communications for their expertise with Avaya solutions and Phonetic software for their SIP software platform
  • 1999 predictive dialer
    1999 : Introduced powerful predictive dialer software and auto-dialing capabilities, increasing call center performance by 300%
  • 1998
    1998 : Delivered blended contact center solutions that dynamically manages inbound and outbound operations
  • 1996
    1996 : A new company was born. We launch Vocalcom with a vision to reinvent the way businesses interact with their customers.
We love our Customers. Find out why they love us too.