Customer Service Gets Social - Contact Center Solution for Salesforce

Customer Service Gets Social - Contact Center Solution for Salesforce

Customer Service Gets Social - Contact Center Solution for Salesforce

Vocalcom's Contact Center for Salesforce Brings Advanced Contact Center Capabilities to Salesforce. In order to deliver a great customer experience and increase productivity, your team needs visibility to relevant data at just the right moment. Give agents a complete customer view, cross-channel service capabilities, customizable workflow tools, and collaboration tools. You’ve taken the first step by moving to Salesforce. Now take it to the next level and transform your customer interactions by integrating your Salesforce CRM to the Vocalcom cloud contact center solution for Salesforce. Transform your customer experience by delivering a stellar customer experience anytime, anywhere and on any device and turning interactions across channels into ONE seamless conversation. Find out more : Contact Center for Salesforce

By Vocalcom

The Real Benefits of Hybrid Cloud for Contact Center Managers

Cloud-based systems are quickly gaining traction as the primary way for businesses to use and interact with their data. Considering the modern contact center and today’s ever-widening spectrum of call center solutions, there are varying types of information that need to be stored somewhere that is reliable and easily-accessible by employees across all facets of the organization. Because of the...
View Full Article