We are all about Customers Experience

We are all about Customers Experience

We are all about Customers Experience

The right technology can put your business on the path to reducing costs, improving performance, providing a better customer experience and staying prepared for the future. From the call center to web customer service, social media and beyond, Vocalcom is changing the game. Customer Experience Management is the focus and force for Vocalcom Contact Center strategies for your business. Learn how we help enterprises create competitive advantage. Other vendors offer call center software. We give you complete all-in-one business solutions. Cloud-based or on-premise… You choose.

By Vocalcom

Top Tips for Shifting Your Customer Demographic

While all customers are becoming increasingly multi-channel today, taking a targeted multi-channel approach can also help brands expand their business to engage new demographics.  Consider Hennessy, an upscale cognac from French company LVMH (Louis Vuitton, Moët Hennessy). The brand wanted to reach a younger audience, and so it created a multi-channel campaign that included a micro-site featuring rap artist Nasir...
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