Leading-edge Predictive dialer software
Increase Call Volume, Improve Contact Rate by 30%,
Increase Agents' talk-time by 400%
Increase Speed and Efficiency of your Campaigns
Build Productivity, Improve Efficiency, Increase Call Volume
Increase Call Volume
and get more productive contacts. Our predictive dialer lets you manage the dialing speed in real-time and automatically filters out busy signals, disconnected calls, fax and answering machines. Better yet, our system allow blended campaigns and can leave automatically voice message on answering machines and route inbound return phone calls to the same agents.
Increase Live Contacts
& list penetration. Improve the efficiency of your call center by tripling your agents talk time with real, live, prospects. Vocalcom's Predictive dialer automates outbound dialing and call-backs, and connect your agents only to live answers. Increase Agents' talk time by up to 300%.
Improve Campaign Tracking
- with a complete solution: Multiple dialing modes - Predictive, power, progressive and preview, seamless CRM Integrations, smart call recording, web call monitoring, sleek call scripting, robust and flawless reporting, PCI-DSS Compliant, real-time business intelligence on calling, and all the tools to assist you in complying with Federal and Local regulations including time zone management, Do-Not-Call list Protection, caller ID settings, and more.
Realize Significant Cost Savings
Be nimble, make changes instantly without IT. Unmatched ease of use predictive dialer, means less training, lower costs and happier agents. Your agents will have what they need to be more efficient and more motivated. They work from anywhere, know more, work faster & smarter. With no software or hardware to install, you're up and running, and seeing a positive impact on your business - quickly. Bring the speed, savings & flexibility of the best predictive dialer to your call center.
Award-Winning & Cost-Effective
When it comes to calculating ROI, no other solution comes close! Whether you have 10 agents, or multiple call centers with over 1,000 agents our virtual predictive dialer based on SIP is the most relevant choice. Find out why Vocalcom's predictive dialer is the trusted choice of over 550,000+ users. You can rent it, buy it or even get started for free overnight!
Leading Predictive dialer
"Since deploying Vocalcom, business has quadrupled"
Laurent Baychelier Atento
Boost your telemarketing, telesales & collection campaigns
Dialing Speed at your fingertips
Vocalcom's proven predictive dialer algorithm start dialing on multiple simultaneous lines to maximize productivity, passing them the next call the moment they are ready.
Vocalcom's speed of delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry.
Answering Machine Screening
Reach more contacts with automated messaging options for answering machines. Leave automatically a custom voice message on answering machines and route inbound return phone calls to the same agents.
CTI Screen Pops
Push customer information to the agent desktop and reduced call handle times.
Call-back and Appointment Setting
Agents can schedule agent-specific or general call-backs or manage appointment setting. For general call-backs, our exclusive call engine automatically choose the best time to call back to increase your contact rate.
Robust Collaborative Dashboard
Agents can communicate with ease using instant messaging and our built-in chat feature.
Digital Call Recording
PCI-DSS Compliant - Improve performances and the quality by monitoring and evaluating agent interactions.
Phone tool capable of quickly delivering thousands of individually customized phone messages. You can also let Customers respond or be transfered to a live agent
Award-Winning Agent Desktop
Single Sign-on - Custom Call Scripting - Simply Powerful - Agents & supervisors love the simplicity and advanced features - Manage calls, email, Tweet, SMS, fax & chat interactions through a single interface.
Agent Occupancy Rate
Our predictive dialer software automatically filters out answering machines, busy signals, disconnected calls, and fax machines - connect your agents only to live answers.
Time Zone & Do Not Call List
Auto-time zone adjustments allowed call time frame and based on the area code of the number you are dialing, to auto-adjust the time frame. better yet, 100% Do-Not-Call list Protection.
Seamless CRM Integrations
Works with Salesforce, Microsoft Dynamics, other third-party CRM systems are supported through a simple and powerful API.
List & Campaign Management
Load, filter, and assign lists and campaigns in advance so that new programs or lists can begin dialing automatically, without supervisor intervention.
Real-time Performance Reporting
Advanced reporting and easy-to-use administration interface lets you manage and track your campaigns. Monitor your KPIs and valuable metrics in real time from anywhere.
Instant Changes - Be nimble, make changes instantly online without IT. Agents, Supervisors & Administrators love the simplicity and advanced features.
Detects Returning Visitors
Automatically detects returning visitors on your site as prospects, customers, or any other segment you would like to identify.
Turn every web page to a phone to ignite your Sales.
Redirect your visitors to the right web page.
Geo Location Map
Geo Localize your visitors online.
Live Chat on demand
Sit in your customers navigation through your website.
Manage Eight Chats
Open eight chats simultaneously.
Connect with your customers wherever they are.
Engage your online visitors to increase your conversion rate.
Send live chat to any other agent online for escalation.
Face to face selling decrease average handle time and improve your sales.
Analytics Data Console
Leverage Your Web Analytics Data to Increase Engagement and Conversion Rate.
Web Page Push
Open product details or other helpful information in your visitor's browser.
Selling on twitter
Automatically identify the twitter conversations regarding your products and push an offer in real-time.
Social Media Monitoring
A single view to get in real-time an overview of your customer activity on social media.
Social Media Engagement
Interact with your customers on social media with a seamless cross-channel customer experience.
Respond faster and more appropriately with a full view of customer activity and insights on social media.
Social Media Management
Social Media Manager efficiently and automatically processes the social media interactions.
Get the list of your facebook customer's friends by email, SMS or during a Live chat.
Social Media to Website
Identify the visitors coming from your customers social circles and welcome them with amazing personal video chat.
Boost your website traffic posting your offers directly on your customer's friend's wall.
Optimize your company´s workflow by eliminating the redundant action of opening and searching through multiple systems with the customer on the phone.
Information is continuously extracted from synchronized systems, so agents always have accurate, real-time information about the customers without having to manually input the data in multiple places.
Customize automation rules
Define automation rules when an event happens. Automatically create new tickets when agents receive a new call, when a voicemail is received and when a call is missed.
Train and evaluate agents
Ensure a positive customer experience and train your agents quickly by dropping in on live calls, listening to recorded calls and engaging in call conferencing when necessary.
Vocalcom compiles information from your company´s CRM, Helpdesk, back office solutions, Facebook, Twitter and LinkedIn. With readily available, relevant information, vocalcom will increase your company´s productivity, eliminate omission of information and improve the customer experience.
Make intelligent business decisions
Historical reports based on advanced charting and data transformation capabilities are presented in an intuitive dashboard. Make more informed decisions based on insightful information.
Add notes and collaborate easily
Agents can add and edit notes directly from the interface allowing for easy collaboration between agents and departments. Information is automatically synchronized with your systems ensuring that all agents are accessing accurate data.
Transfer calls between agents
Seamlessly transfer calls to anyone in your company and the caller´s information will automatically be updated in the CRM and helpdesk so the next agent is informed.
Real-time information about the caller
Your agents will never go into a call blind as they get information about the caller, even before answering the phone.
Review previous interactions
All previous calls, recordings, notes, cases and tickets are available as the phone rings so agents are well-informed before they answer the call.
What's Next ?
Bring the speed, savings and flexibility
of the #1 predictive dialer to your business.
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Watch Customer Testimonials Meaningful
Customers tell the story best!
The Best System for Automated Dialing
Bypass outdated and inflexible software! Vocalcom, and its 14+ years of experience, brings unique capabilities to engage customers with the maximum of efficiency.
Full-Featured, Cost-Effective, Award-Winning
Vocalcom is the most productive predictive dialer platform in the world. We are trusted by more companies than anyone else.
Productive Contacts, Increased Efficiency
Our predictive dialer can triple the amount of time your agents spend talking to sales prospects and clients. The system automates outbound dialing, connecting agents only to calls answered by real people, and ignores calls answered by fax machines and voicemail systems.
Complete Customer Communication Platform
Vocalcom offers a Total Solution and the ability to add-on even more functionality with digital recording, speech analytics, IVR, workforce management, payment processing, and more.
Customized Solutions to Meet Your Needs
The Vocalcom Solution is configured to meet the unique day-to-day requirements of your business, with options for single and multiple sites, remote agents, distributed architectures, and traditional, VoIP/web-based environments - Also available on avaya, salesforce AppEchange and in the Cloud.
Better Quality & Accuracy
Monitor agent interactions for quality control, eliminate manual dialing errors with automated dialing, ensure data completeness with data entry verification, and improve service level agreement compliance.
Seamless CRM Integrations
Vocalcom software is pre-integrated with leading on-demand CRM solutions including SalesForce, and Microsoft dynamics.
Scability, Reliability and Redundancy
Multi-tenant Architecture, vocalcom platform is architected for a high degree of fault tolerance, hightly relialable, scalable and flexible.
Lower Operational Costs
In times like these, it´s more important than ever to get the best producdivity and keep your costs to a minimum..
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