WebRTC Solution for your Contact Center
Vocalcom WebRTC Solution provides a simplified, secure channel of communication including voice, video, and data over the Web and mobile apps.
The customer experience is best when it’s seamless — WebRTC allows for click-to-call communications, creating a new channel for users to communicate with the enterprise. This feature streamlines communications and is easily embeddable in any company website or email signature. This means customers do not have to scour the website to find the right number to call, and then have to turn to another channel -- meaning, a landline or mobile phone -- to place the call. Rather, they can place calls directly from a company's webpage by clicking a button. With the use of high-definition (HD) voice, the customer also experiences improved call quality.
WebRTC allows support agents to receive and answer calls inside their browsers without requiring complex computer-telephony integration and plug-ins.