Dialogic software | API Software | call center software | Predictive dialer software | Dialogic System & Boards |
Over the past 10 years, Vocalcom has successfully evolved and developed on Dialogic based platforms. These solutions have provided quality and stability to thousands of contact centers. Over the past 20 years, Dialogic has produces a wide variety of telecom boards and IP integrated resources.
These functionalities include: voice enhanced messaging, listen, whisper, IVR and many more. Regardless of the equipments you are currently using, the simplicity of these Dialogic architectures allow ease of integration with your existing solutions or under a stand alone Dialogic solution without a PBX. Regardless of the size of your contact center, these Dialogic Software platforms have been developed based on customers needs allowing them to evolve in transition to their industry.

Flexibility and Reliability

Up to 20 000 stations, Dialogic Software and Vocalcom platform offers flexible solutions giving you the ability to easily and rapidly scale your capacity of your equipments based on your immediate needs by adding a single interface board. Furthermore, we supply integrated solutions and the installation process is fast and simple, in most cases within 48 hours.

Dialogic boards and Dialogic Software operate on standard telecom ISDN signaling protocols, that operate with our solutions in over 37 countries.

Our industrial RAID enhanced type servers have multiple available slots to accommodate a number of Dialogic boards consecutively to manage your inbound and outbound traffic. Based on Windows 2003 operating system, these Dialogic Software platforms are stable, secure. Dialogic Software preventative maintenance are standard as any other windows type server.
Dialogic boards have an average life span of 100 000 hours, approximately 10 years.

Estimated MTBF

PCI
DMC600BTEP	105 000 hours per Bellcore Method I
DMV1200BTEP	98 000 hours per Bellcore Method I
CompactPCI
DMV600BTEC	92 000 hours per Bellcore Method I
DMV1200BTEC	87 000 hours per Bellcore Method I

The availability is a fundamental concern for contact centers, the integrated Dialogic Software Vocalcom platforms include fail over and disaster recovery procedures. In the event that a hardware component of the global architecture is not available, the system will perform an automatic fail over with interruption to an equivalent backup component. These Dialogic Software architecture and process are designed in order to guarantee a real continuity of service for an annual uptime of 99%.

Stand alone Architecture

The Vocalcom Dialogic Software platforms have been engineered to operate in a stand alone environment, connected directly to the public PSTN telecom network in order to handle all inbound and outbound telephone calls. Dialogic PCI or ISA type boards come in 1 to 4 port T1\E1 interfaces, (DMN1200, DMV600B, DMV1200B…) each server can hold multiple boards. Thanks to Dialogic Software you don’t require telephone sets for your agents, a simple headset connected to an amplifier therefore reducing the overall financial investment.

Dialogic DISI or HDSI communication interface boards allow you to configure up to 120 agents on just one board. Calls that are sent and received by the server are directed to the agents by one unique platform, reducing capital investment, maintenance and administration cost.

Architecture with PBX

In the event were you are equipped with a PBX and wish to integrate CTI to it, a seamless installation can be performed to link the two systems together. This Dialogic Software architecture gives you the same features, functionality and reliability as in the stand alone architecture.
Regardless of the type of PBX, the connection to the Vocalcom Dialogic Software platform is done across a T1 connection providing a simple and effective way to add to your existing infrastructure. Based on your current architecture, our PCBX server will be placed in front or behind your PBX.
The integrated Dialogic Software system will use your current PBX phone sets, no additional hardware installation will be required for the agent stations.