Intel H.M.P ®
Voice over IP is an advanced voice technology used by contact centers. By definition it has revolutionized the call center industry providing fundamental opportunities, functions and primarily major video integration.
- VoIP-ToIP
- Multi-site Architecture
- Hosting
- Load Balancing
- Fail Over
- Crash Recovery
- IVR
- Predictive Dialer
- ACD (Automatic Call Distribution)
Asten & AVAYA
Asten, AVAYA Business Partner. Specializes in voice-data convergence solution.
ASTEN Communications, Subsidiary of the Vocalcom group, specializes in integrating voice / call center platforms, providing turkey software and hardware solutions for multimedia contact centers.
Dialogic
Regardless of the equipments you are currently using, the simplicity of these Dialogic architectures allow ease of integration with your existing solutions or under a stand alone Dialogic solution without a PBX.
Regardless of the size of your contact center, these Dialogic Software platforms have been developed based on customers needs allowing them to evolve in transition to their industry.
Asterisk ®
The multimedia management of Centriphone Millenium ® IP contact Center associated with the Asterisk platform allows the agents and their clients to communicate regardless of the media channel,
with greater interaction therefore efficiently increasing sales.
Centriphone Millenium ® IP contact Center unifies all media channels with the your clients under a single platform:
. Inbound calls, with and without an interactive voice response
. Outbound callsA (Preview and Predictive)
. Web media: Chat, VoIP, Video IP and Co-browsing
. E-Mail
. SMS, ...
Accessories
Based on extensive global experience and the best technology manufactures,
Vocalcom proposes accessory brands indispensable to call centers.
- Telecom and data DIALOGIC boards : T1/E1 Cards ( DMNxx, DMVxx, ...), Media Processing Boards (DMVxxB ),
Commute Boards (Disi or HDSI type),
IP Cards (DM-IPxx, IPTxx, ...), IP Gateways
- Headsets : Binaural, monaural and wireless headsets.
Hermes Net
The thin client for multi-site & home agents.
Ability to control and manage your call center from anywhere, with Hermes.Net,
thisis a possibility! using the latest in Web 2 tehcnology and doesn't require
any client installation, the latest Hermes.Net VVersion 4 continues to push accessibility limits,
simplicity and integration.
Hermes Pro
Based on an Intel-Dialogic platform, Hermes Pro is the complete software solution allowing you to manage all contact center communication channels.
- Agent
- Supervisor
- Administrator
- Appointment Module
- Order Taking Module
- Quota Management
OnXMedia
Outbound call engine, ACD, IVR, inbound, outnbound medias management (Fax, email, SMS)
- Hermes Eagle : Predictive dialer, 5 Dialing Modes.
- Hermes ACD Connect : ACD.
- Hermes X'Voice & Natural Language : 4th Generation Voice engine, integrates the latest multimedia technologies.
- Hermes Open Media : Centralized back office multimedia server: SMS, Fax, Email, TTS.
Natural Language
More then just a simple human voice recognition tool, Natural Language is a true language management application analyzing grammar and the structure of every sentence
it not only understands human voice,but also analyses the phrases, anticipating demands therefore being particularly proactive during the conversation
therefore being particularly proactive during the conversation
CentriPhone
The multimedia management of Centriphone Millenium ® IP contact Center llows the agents and their clients to communicate regardless of the media channel, with greater interaction therefore efficiently increasing sales
Centriphone Millenium ® IP contact Center unifies all contact center media channels under one single platform:
. Inbound calls, with and without an interactive voice response
. Outbound callsA (Preview and Predictive)
. Web media: Chat, VoIP, Video IP and Co-browsing
. E-Mail
. SMS, ...
