There are 2 main objectives in collections, the 1st to collect the past due amount and the 2nd to re-establish the commercial relationship.
The only way to successfully collect payment and to show your persistence without using harsh tactics is to contact the debtor by all available medias: email, fax, SMS, telephone and regular mail.
Vocalcom’s debt collections applications allow you to manage the various communication medias by automating the process thus bringing down cost and providing proper persistent pressure.

Efficiency of an automated call

Hermes Eagle, Vocalcom’s predictive dialer detects wrong numbers, manages call backs, detects answering machines and can leave random messages in voice mail answering machines, consequently can double your TSR productivity. It can also sent emails, SMS messages and make automated outbound calls. The use of an IVR can handle inbound calls that can identify the account number, capture the caller’s telephone number while updating your data base. 60% of these calls are made from mobile phones allowing the system to send SMS messages resulting in a low cost and effective way to continue the collection process and provide results.
This is the ideal feature to optimize your collection process and minimize your cost as you contact your debtors without using a physical TSR resource.

An IVR can call your accounts automatically and play a personalized message, the account number, past due balance, aging summary and payment terms. These messages can automatically be adjusted based on number of attempts and amounts.

SMS Support

For the debtors that are unreachable and you have their mobile number, you may use SMS to exploit your database by using this media. With a written advantage your debtors will have on hand the exact amounts and payment terms in order to facilitate their payment.

Optimize qualtity & productivity

The scripting tool is a fundamental tool for your collection needs. The TSR’s will have access to all relevant information related to client’s history from one unique application tool. Furthermore your TSR’s will have the ability to take credit card payments and update bank account information. Furthermore, your agents can process transactions, send authorization request and update account information in real time.
Armed with this predefined information, the TSR’s now have on hand all rebuttals, objections and answers to answer all the questions your clients may have. With these types of tools the TSR’s can efficiently process the collections.

CThe TSR’s success relies on the predictive dialing engine, non productive calls are filtered and not sent to the TSR’s thus enhancing their performance and results. Furthermore the ability to adjust the dialing patterns of the predictive engine allows you to control your contact and abandon rates in order to maximize the performance of your list. Time is of the essence for collection campaigns.

Leave messages on answering machines

In a business to consumer environment there is no way to avoid answering machines, these devises are a nuisance for collection agencies. Our solutions allow you to leave a predefined voice message on all detected answering machines. Moreover we can go a step further and leave tailored messages based on number of attempts that can be more legally oriented in the event of multiple attempts on the same voice mail box.