VoiceVision provides the ability to enhance your contact center with personalized visual communications for new revenue-generating services and a superior customer experience.
Considering that Internet and 3G technology is highly used for every day to day communications, more and more people have access to real-time video communications through video-enabled handsets, web cameras and videophones in the office, at home and on the road.

Imagine if your TSR's had the ability to talk to your clients face to face while they are sitting in the contact center. Imagine the efficiency and accurately your support teams can provide technical support for your products. Imagine the added value that you can provide to your online banking customer service needs. This application module can be tailored and customized to meet any industry requirement.

The Benefits of Video
VoiceVision offers a personalized contact experience to your clients and prospects, allowing you to provide a personalized and superior service. This personalized touch will give your clients the reassurance they need when dealing with a web based communication media. You can provide revenue-generating point to point and multipoint rich media services to mobile subscribers that match the ease-of-use, reliability and cost of traditional mobile telephony and data services.
Live, video-based services offer real added value, and are a high margin complement to traditional voice and data services. This technology can complete calls from 3G videophones to IP-based video answering/mail machines, a necessary component of 3G video telephony architecture. These can be applicable to online banking, sales and technical support environments. Video can be used to demonstrate your product in order to accelerate the sales cycle.
This innovative product can put you ahead of your competition, by providing a personalized and superior service.

Convince your prospects

video can provide you with the ability to showcase your product in a live environment. Broadcast video clips and show your true strengths in real time.

Keep your clients loyal,

by providing a reassuring and personalized contact you can strengthen you relationship with your customers.
You can enhance your technical support for your clients by providing them a visual description,saving you time on each one of your support calls.

Filter your calls

by integrating video to your IVR, your voice response can establish a video communication with your callers in order to guide them to the proper department or resource. You can therefore provide a total interactive solution for your client's around the clock 24/7.

Optimize your queue messages

use video clips instead of simple voice messages in your queues and on hold messages.

Provide an individual one to one serviced, by dedicating a personalized resource to your clients you can therefore give them the confidence they need to provide an ongoing relationship with a VIP service.