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[Report] Frost Radar™: European Contact Center as a Service Market, 2020

Cloud technology has become an essential tool for deploying a strategy focused on the customer experience. Since the start of the COVID-19 crisis, contact center solutions based in the cloud have shown more than ever their advantages for offering the flexibility, scalability, and versatility that are key to a quality customer experience.

In this Frost & Sullivan report, learn about :

  • The state of the contact center « as a service » market in Europe
  • The forecasts for market changes between now and 2024 : market size, growth, percentage of cloud in contact center deployments, etc.
  • The reasons why Vocalcom is named by Frost & Sullivan among the top 19 providers of contact centers « as a service » in Europe.

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