Vocalcom, a global cloud contact center and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief Customer Operations Officer (CCO). Through these 2 appointments, Vocalcom reaffirms its historic positioning as an innovative customer relationship leader and accelerates the development of new artificial intelligence-based cloud services.
Vocalcom appoints Chantal Teixeira as CCO. Chantal has over 20 years of experience in B2B and B2C customer service and operations management. Her mission will be to overhaul the Vocalcom service offer and transform customer operations internationally.
Chantal spent 9 years with IER, a specialist in the flow of assets and people, as a Service Project Director and then as the Customer Operations and Support Director. In 2011 she became the Service, Customer Relations and Operations Center Director for Autolib’, the Bolloré Group electric car self-sharing service, where she managed a team of 150 people and built the customer operations strategy to support the growth in activity in France and abroad.
Chantal was especially awarded the third prize in the 2015 Customer Director Awards by the French Customer Relations Association (AFRC). She was also the Customer Relations Agora person to watch in France in 2013.
Serge Adda has over 25 years of R&D experience with multi-tenant cloud software publishers and is specialised in process structuring, the creation of optimized and scalable SaaS architecture as well as in the development of new technology based on big data and artificial intelligence.
Serge worked for over 15 years in the R&D department at Infovista, a major network and application performance monitoring player. In his last position as R&D SVP, he managed all the R&D teams with over 80 people in France, the United States and India. In 2012, he joined Wallix, the European PAM (Privilege Access Management) leader as CTO in charge of R&D and Product Management, to support the company’s growth and listing on the stock exchange.
President and CEO of Vocalcom
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