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CALL CENTRE MANAGEMENT SOFTWARE

Cost-effective Cloud Contact Centre and Call Centre Solutions for businesses of all sizes
Call Centre Management Software
Connect with your customers by phone, email, chat and more modern channels
  • Advanced Call Centre Software designed to turbo-charge your agents. The Call Centre software from Vocalcom offers the best in class Call Centre technology, bringing unprecedented flexibility, cross-channel service capabilities and our revolutionary new collaboration tool, to thousands of business of all sizes worldwide. Based on our rock-solid record of reliability, Vocalcom provides awesomely powerful features and ease of use, for unprecedented response times and profitability. With a broad range of features that are robust and unique, yet easy to use, our Call Centre Software is in the forefront of improving agents efficiency and customer experience.
  • Connect with your customers on every channel Call Centre Management Software for inbound, outbound and true multi-channel customer service. People talk, and everyday they’re talking about your company on Twitter, and Facebook. If you can’t follow these conversations, then your call centre needs a makeover. Our Call Centre Software lets you tap into customer conversations wherever they occur - including by phone, email, chat, Facebook, and Twitter. The Vocalcom Call Centre Software enhances efficiency and productivity as agents, handle multiple contacts simultaneously and quickly access customer context information from one universal console. A complete all-in-one Call Centre software, that will put your business on the path to reducing costs, while improving business agility, and customer experience.
  • The Best Call Centre Management Software is All-in-one From the Call Centre to the Web, and Social Media, Vocalcom is changing the game. Find out why contact center and IT professionals everywhere are taking the all-in-one path, and why Vocalcom is already the trusted Call Centre software choice of over 550,000 users and 3,500+ customers worldwide. Cloud, on-Premise or Hybrid... You choose your Call Centre Management Software for speed, flexibility, and scale that matches the needs of the contemporary Call Centre.

Why Call Centre Management Software?


"Since deploying Vocalcom's Call Centre Software technology, business has quadrupled" Laurent Baychelier - Atento

Call Centre Software Makeover

Our Call Centre Software gives call centre agents the power to delight your customers faster and more efficiently.

Your new call centre, in 3 easy steps

Simplify with a Single Call Center Platform

Call Centre Software

All-in-one Call Centre Management Software & Cloud Contact Centre Software Solutions

Call Centre Software Solution

Benefits of the Vocalcom Call Centre Software

Choose the Right Call Centre Software Solution

  • Internet Telephony
  • PCI DSS
  • Gartner
  • Internet Telephony
  • Salesforce
  • Avaya
Call Centre Software Call Centre Management Software that Provides Everything you Need to Amaze your Customers
  • +46% Boost agent productivity
    Reduces average call times by up to 20%. When agents spend less time searching for the right information, they can focus on helping customers.
  • +37% Faster first contact resolution
    Cut training costs by up to 25% per contact center agent. An easy-to-use interface accessible from anywhere through a web browser with the next-generation console, agents' screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and telemarketing activities without losing context.
  • +53% Increase in customer satisfaction
    Eliminate Hold TimeYour customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Vocalcom can help you increase sales, lower handle times and create happier customers!
  • Awesomely Powerful Multi-Channel
    Phone, fax, email, text, web chat, video, social media - everything goes to one place - Manage all customer interactions through a single customer view, regardless of channel.
  • Simplicity for the business user. Rich functionality for the enterprise.
    All the applications you might wish for - including custom call flows, skills-based routing, universal queuing, multimedia contact handling, predictive dialling, integrated IVR, built-in CTI, real-time reporting and a whole lot more. Forrester Research reports that 39% of decision makers found the need to improve business flexibility and agility to be the most important benefit for leveraging Contact Centers Software.
  • Empower employees
    Employees need accurate, relevant information to make smart decisions. The Vocalcom Call Centre Software helps them quickly find what they need, so they can stay productive. Agents & supervisors love the simplicity and advanced features.

Call Centre Management Software Blog

Rating: 4.1 - 17 Votes

Part 2 - Top 2013 Disaster Recovery Predictions

Posted in : Cloud Computing June 14 2014
Call centers leveraging cloud telephony – including virtual or hosted call centers – enjoy maximized disaster recovery (DR) efforts. And businesses are rising to the cloud in astonishing numbers, especially when looking to protect private customer information. In fact, Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive data...
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